We Understand Your Business
The MCIM team took the lessons learned in that effort, and many more that followed, and developed Mission Critical Information Management (MCIM), now used by Fortune 100 and 500 firms to streamline operations in over 40 countries across 4 continents. The world-class solution continues to evolve through collaboration with the global user base and well-known industry organizations including, among others, The Uptime Institute.
I was impressed by The MCIM Team from their first interview. They were hired to provide support to an existing team, and very quickly proved to be a leader. They created innovation, enhanced productivity, and leveraged others to create a collaborative environment. They were always focused on finding solutions, and winning the respect of our customer. I have no doubt they will continue to be successful.
The MCIM Team came from the critical facility world and knows the industry. With MCIM, we don’t have to deal with multiple, disparate systems to perform different tasks. MCIM handles everything, from critical change requests to incident reporting, uptime analytics, mobile meter readings, audit readiness and much more — and when we want to enhance existing functionality or develop entirely new modules, The MCIM Team makes the process quick, cost-effective and painless. The reporting and dashboard- ing engines are terrific — they give us the visibility we need to make informed decisions. MCIM being hosted on the world’s #1 enterprise cloud computing platform is a major plus. Users can access data securely from anywhere in the world, anytime, from a computer or a mobile device MCIM elevates us to the level of a trusted advisor to our clients.
I have managed the Salesforce.com relationship with Wells Fargo Bank for 6+ years. The MCIM Team is one of the very best, most knowledgeable, highly skilled teams I have worked with in my career. They were the presenter at the Wells Fargo Bank Executive Architecture Council for the top 40 EAs at Wells last year. We invited them to Dreamforce at our expense. They are terrific, and you have my complete endorsement of their skill sets. You are indeed fortunate to have them.
We have been clients of The MCIM Team since the beginning and their customer service is top notch. Response times are beyond expectations and solutions to technical issues are delivered with exceptional consideration for how we use our product. A forward thinking company, they consistently collaborate on the latest and greatest options for making our information work for us in the most efficient and economical way possible. A great asset to any company, large or small.
The MCIM Team has provided excellent service and innovation for my customer. As the Director with a prominent outsourcing firm for a large financial customer, I am always looking for better solutions to provide the tools needed to enhance their productivity and leverage the use of others through a collaborative platform. I have been impressed by the capability to customize a solution for each customer, and the leadership of The MCIM Team. At the on-set the need to bring multiple partners together within a common platform to gather real time data, with a limited budget, through an ever-changing time, seemed close to impossible. Many opinions – some for and others against, made this effort even more difficult. The MCIM Team’s patience and perseverance allowed for each step to move us closer to our goal. The MCIM team was able to move a very large customer toward a solution. Some thought it would be impossible to have multiple outsource providers working together; however, The MCIM Team was able to make this happen.