Why MCIM?


With an abundance of facilities management tools on the market, what makes MCIM so unique?


The known importance of data center availability and the costs/causes of downtime

For global organizations, availability is critically important across 5 asset categories:

  1. Engineering Infrastructure
  2. IT Infrastructure
  3. Applications
  4. Internal Business Units
  5. External Customer Channels

Together, they support 24×7 delivery of the core operating and support functions of an organization’s value chain.

Research estimates average downtime costs at $7,900 per minute, with the leading cause of failure being human error.


Ever-increasing availability demands are driving “data center virtualization”: many data centers operating as one

Growing availability, reliability and redundancy demands imposed by server virtualization, cloud computing and “always on” mobile technology are rapidly increasing interdependencies to levels beyond a single data center’s ability to support.


This new paradigm requires evolution in the concepts of redundancy and fault tolerance to account for mission critical dependencies between all five asset categories – beginning within the physical infrastructure of a single facility and extending outside facility walls to all downstream application, business unit and customer channel assets around the world.


Managing the “virtualized mega data center” of today calls for a highly-integrated toolset

In today’s hyper-connected world, continued use of disconnected tools to manage facility processes not only inhibits visibility, it fosters a significant and compounding set of problems. Even the most powerful analytics programs are limited by the timeliness and standardization of the data with which they are fed. The fact of the matter is, like biological processes, facility processes are inherently interrelated and their outputs are mutually relevant. The MCIM platform solves these problems through a masterful integration of proven, best-of-breed functionality – centered on three strategic pillars.


Imagine what’s possible when all mission critical information exists in one tool…

  • When assessing change control risk, awareness of a recent increase in UPS load readings, or concurrent maintenance at a backup facility in another region, can mean the difference between a successful implementation and a disastrous cascading failure.
  • When a server or PDU failure occurs, a field technician can access detailed power path information and emergency operating procedures on the spot, via mobile device — minimizing recovery time and stemming losses in the process.
  • When equipment monitoring data feeds into the same tool where work orders are processed, an abnormal temperature reading can automatically generate a problem ticket and dispatch a technician, before nearby IT equipment overheats.
 
Centralize. Standardize. Automate.

Next: How does MCIM work?