CASE STUDY

Achieving immediate results and savings conducting facility maintenance rounds with MCIM

mobile facility maintenance with MCIM

The Challenge

A Top-5 Telecom company performed rounds in their facilities using Microsoft Excel spreadsheets on tablets. This method was labor-intensive, provided management minimal reporting visibility, and any anomalies depended on the operator’s discretion instead of following company-wide standards.

MCIM (Mission Critical Information Management) by Fulcrum Collaborations worked with the company to implement the Rounds module and achieve full adoption within 24 hours.

The Solution

The Results

Utilizing MCIM's Rounds module, the company achieved efficiencies while seeing immediate results with instant transparency. 

More than 2,020 total hours and $101,000 saved annually per site

36% direct labor decrease  -  240 hours per year of senior managerial time saved

New Insights

  • Additional $24,000 per year in savings through condition-based maintenance

  • Immediate view of anomalies and remediation

  • Revealed disjointed practices, allowing application of global standard operating procedures (SOP), method of procedure (MOP), and emergency operating procedures (EOP)

"Taking rounds on the iPad is simple, fast, and efficient. The time savings is incredible."

- Assistant Chief Engineer
Top-5 Telecom

Rounds: Before-After Comparison

Logging Rounds

The Typical Way

  • Performed laboriously via clipboard and Excel spreadsheet

  • Lack of validation of entered values with historical data allows typos to corrupt data integrity

  • Inability to “recertify” previously entered values

  • Cannot access systems in low / no wi-fi zones

  • Mobile devices are “not useful” in the field

  • Data from automated platforms are presently stranded

  • Unable to see the complete picture

The MCIM Way

  • Rounds are performed digitally with automatic data validation based on the unique history of individual assets

  • Ability to “recertify” previously entered values for efficiency and improved data standardization

  • Capture rounds via desktop, laptop, tablets, and phones utilizing Windows, macOS, iOS, Android, Windows mobile, and other platforms

  • Full offline capability for areas without wi-fi or cellular signal

  • Ability to ingest data from monitoring platforms, ensuring no data is left stranded

  • Presents a holistic performance monitoring picture

Reviewing Rounds

The Typical Way

  • Requires manual and labor-intensive review of paper or excel files to identify anomalies

  • Management inhibited by lack of automatic surfacing of anomalous values 

  • No ability to take automated actions (e.g., generation of problem ticket/work order/incident report) from values captured through automated means

  • Follow-up actions must be initiated and managed manually

The MCIM Way

  • Anomalous values (aka: out of specification readings) automatically surfaced based on configurable thresholds and settings

  • Configurable follow-up actions initiated automatically (e.g., generation of problem ticket/work order, email alerts, generation of incident report)

  • Data linked to the relevant asset

  • Natively manage through workflow to completion

Rounds Reporting

The Typical Way

  • Regular data cleansing, compilation, and roll-up from multiple sources (e.g., clipboards, spreadsheets, SharePoint, BMS)

  • Labor-intensive effort to identify trending, even for a single site

  • More significant labor is required to see trends across the portfolio

The MCIM Way

  • Data is already clean and compiled for individual sites and across the entire portfolio 

  • Rounds data (including integrated feeds) automatically collected into relevant reports and dashboards

  • Real-time access to value-added analytics specific to individual sites and assets

  • Benchmarking across the entire portfolio

See what MCIM can do for you

MCIM by Fulcrum Collaborations is trusted by 3 of the top 4 colos/hyperscalers, 8 of the top 10 global banks, as well as clients in cloud, technology, manufacturing, telecom, media, sports, and healthcare sectors.

 

Covering 30,000+ facilities, over 350 MM SQFT, across 6 continents.