CASE STUDY
How a Global Bank reduced IT incidents by 70% with MCIM
The Challenge
A top-10 global bank with more than 50 critical sites was experiencing high rates of IT incidents. Worse, the client’s lack of systems led to higher spending on reporting what happened than solving the root causes of the incident. With impact incidents costing an average of $740,000, the client needed a solution to stop the increasing losses.
The Solution
The client implemented the full MCIM (Mission Critical Information Management) by Fulcrum Collaborations suite, creating a single source of truth for all critical asset information. By seamlessly integrating data, MCIM empowered the client to locate and identify the problems.
The Results
Utilizing MCIM’s real-time analytics, the client was able to diagnose systemic causes and develop solutions for targeted remediation. By using MCIM:
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Asset risk statistics were revealed across their portfolio using real-time data
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Monthly uptime and granular root cause reporting implementation allowed the client to observe trends
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“Bright Spot” analysis of high/low performing sites supercharged process improvement
After implementing the full MCIM suite, the client saw a sustained reduction of impact incidents by 70% within 18 months, generating annual savings of more than $3 million.
Using MCIM, a top-10 bank saw IT incidents decline by 70% in just 18 months
"The tool you have here is ABSOLUTELY AMAZING. I don't know that I've ever quite seen anything that is so malleable in terms of a software platform."
- EVP Operations,
Fortune 10 Bank
MCIM by Fulcrum Collaborations is trusted by 3 of the top 4 colos/hyperscalers, 8 of the top 10 global banks, as well as clients in cloud, technology, manufacturing, telecom, media, sports, and healthcare sectors.
Covering 30,000+ facilities, over 350 MM SQFT, across all 7 continents.