CASE STUDY

Reducing human error incidents by 84% in 18 months with MCIM

ERROR

"Nearly 40% of organizations have suffered a major outage caused by human error over the past three years. Of these incidents, 85% stem from staff failing to follow procedures or from flaws in the processes and procedures themselves."

- "Uptime Institute's 2022 Outage Analysis finds downtime costs and consequences worsening" - Mission Critical

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The Challenge

Faced with a growing number of preventable incidents caused by human error, the client needed a solution that provided actionable insight to inform a tactical approach to reducing these incidents.

The Solution

By utilizing the full MCIM (Mission Critical Information Management) by Fulcrum Collaborations suite, the client was able to:

Ensure the data entered into MCIM was clean, accurate, and timely

Connect global Standard Operating Procedures (SOP) and Methods of Procedure (MOP) to appropriate assets to ensure the data entered into MCIM was clean, accurate, and timely

Utilize customizable real-time reports to isolate preventable root causes

Utilize customizable real-time reports and complete portfolio visibility to isolate preventable root causes

Develop and implement targeted process improvements

Develop and implement targeted process improvements

Continue to track results to ensure the processes were working

Continue to track results to ensure the processes was working

The Results

Preventable incidents declined by 

84%

between Q1 2016 and Q3 2017

The effect of process and procedure improvements were measurable and immediate, leading to a 32% reduction in preventable human error incidents within three months and a sustained reduction of preventable human error incidents by 84% 18 months after implementing the program.

improvement trend of preventable human error incidents

  "THIS IS THE BEST TOOL   I've seen in the 25 years I've been working in the industry."

- Chief Engineer,
Multinational Technology Corporation

See what MCIM can do for you

MCIM by Fulcrum Collaborations is trusted by 3 of the top 4 colos/hyperscalers, 8 of the top 10 global banks, as well as clients in cloud, technology, manufacturing, telecom, media, sports, and healthcare sectors.

 

Covering 30,000+ facilities, over 350 MM SQFT, across 6 continents.