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Solutions Engineer

Job Description

The Solutions Engineer serves as a key resource for supporting external clients as well as internal teams in both planning and executing MCIM platform configuration and customization. This role requires an ability to facilitate, lead and coordinate technical discussions and drive through all phases of solution development. You will be focused primarily on data architecture, gathering business and technical requirements, assessing customer needs and delivering world class solutions.

Job Responsibilities

  • Leading the gathering of functional requirements, developing technical specifications

  • Driving and influencing cross-functional technology solutions with operations, development and product architects from across Fulcrum

  • Acting as the technical leader and subject matter expert: Mentoring fellow colleagues, employing technical expertise in driving decisions, and solving challenging programming and technology design problems

  • Partner with Operations, Development and Product stakeholders to plan, commit, manage and continuously improve the MCIM Platform

  • Ensure company best processes are followed and ensure quality assurance through rigorous design and checklist reviews.

Preferred Requirements of Ideal Candidate

  • 5+ years in a technical lead capacity.

  • Experience designing, evangelizing, and scaling large scale, consumer facing web and mobile applications.

  • Experience writing technical requirements and working with teams to support implementation to production quality code.

  • Experience with administration platform

  • Demonstrated ability to establish technical leadership in highly volatile environments for critical customer implementations

  • Excellent communication skills and ability to work with more junior team members to raise their skill level through mentoring and project experience.

  • Experience interpreting integrations/ designing REST/SOAP web services


  • Competitive Pay

  • Medical, Dental & Vision

  • 401K

  • Paid Time Off

To apply, please email your resume and contact information to

About MCIM by Fulcrum Collaborations:


MCIM (Mission Critical Information Management) by Fulcrum Collaborations (“MCIM”) was founded in 2010 by CEO Michael Dongieux as a cloud computing solution to centralize, standardize, and automate the management of critical facilities for global Fortune 100 financial institutions. The MCIM solution has since become a comprehensive platform with a suite of best-in-class products including enterprise asset management (EAM), computerized maintenance management system (CMMS), and asset performance management (APM) functionality. Designed in the cloud, for the cloud, MCIM provides customers with the embedded analytics and AI necessary to make better facility operations decisions – mitigating the risk of impact events and maximizing uptime availability and asset-useful life across the portfolio.


MCIM serves customers in an array of industries including 8 of the top 10 global banks and 3 of the top 4 colocation providers, telecom, technology, transportation, manufacturing, healthcare, and more. MCIM is used by Fortune 100 and 500 companies in over 84 countries across seven continents to streamline and automate workflow. The company is headquartered in Richmond, Virginia, and Michael Dongieux serves as Chief Executive Officer.


In 2022, MCIM received a major platform investment from Resurgens Technology Partners. The investment from Resurgens enables MCIM to accelerate the development of additional products and capabilities, expand into new industry verticals, attract new talent, and implement enterprise-grade processes and systems. MCIM represents Resurgens Fund II’s fifth investment and Resurgens’ third investment in property technology following its investments in OfficeSpace and EnergyCAP.


About Resurgens Technology Partners:


Resurgens Technology Partners is a technology-focused private equity firm investing in North American and select European lower middle-market application and IT infrastructure software businesses. Resurgens’ growing team offers a diversity of investing, operating and talent management experience, applying an active and engaged value creation approach with each portfolio company. Resurgens is headquartered in Atlanta, GA, with additional professionals located in Austin, London and Silicon Valley. For more information, please visit

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